- AI
Sentiment & topic analysis for customer reviews
Image credit: Majd Edriss
Challenge
Unstructured customer reviews make it hard to gain clear insights into satisfaction, problems and recurring topics.
Result
Transparent insight into customer sentiment and key problem areas as a basis for data-driven improvements to product and user experience.
Solution
Development of an analysis workflow for data preparation, sentiment classification and topic extraction using NLP, making patterns and relevant content visible.
Technologies
- Python
- NLP
- Sentimentanalyse
- Topic Modeling (LDA)
- Pandas